Abrigo, a leading provider of compliance, credit risk, lending, and data and analytics solutions for U.S. financial institutions, has acquired 360 View, an industry leader in banking CRM, marketing ...

Customer experience breakdowns rarely originate at the touchpoint—they stem from executive decisions made months earlier in ...

The FCC is preparing to vote on a proposal that could force new disclosure, routing and data-handling rules for offshore call center operations.

Acquisition advances comprehensive AI-powered platform for omnichannel management, orchestration, and digital delivery of regulated customer communications TORONTO & IVRY-SUR-SEINE, France--(BUSINESS ...

New research reveals 66% of brands see CX improving — while only 17% of consumers agree. What's behind that major customer ...

Alchemer, a leader in technology for feedback and customer experience and intelligence, today announced the promotion of Ryan Tamminga to Chief Customer Officer (CCO), reinforcing the company’s ...

Customer feedback — how it’s collected and addressed — has an outsized impact on a company’s bottom line and how customers ...

The Salesforce-focused platform expands with RocketVideo and a new acquisition as enterprises seek deeper insight from customer calls.

A new operating layer for cross-channel marketing that unifies brand intelligence, AI agents, and enterprise IT systems PALO ALTO, Calif. — March 4 — Typeface today announced the launch of its ...

How do you scale marketing with a small team? Let AI do the heavy lifting. The deregulated energy market is confusing.

Practitioner perspectives refine the debate over NPS, revealing why behavioral data and operational discipline often matter more than the score itself.